• 1 hour ticket response
  • 1 hour ticket response

  • hostonfire.com’s team of customer service technicians is focused on offering rapid answers to all your inquiries. We’ll examine your support ticket the moment it’s been delivered and will respond with a solution to your problem within less than sixty minutes after the helpdesk ticket submission. In reality, our average ticket response time is twenty minutes.

  • Top quality support service
  • A Topflight Client Support Service

  • Our tech support staff representatives possess considerable experience in the Linux cloud website hosting sphere and are practiced enough to come up with a rapid solution to your problem. If, however, the case at hand is not within the competence of a customer service technician, the client support ticket will be forwarded to a developer or sysadmin for further assistance.

  • Intuitive help center
  • An Easy–to–Browse Help Center Section

  • Integrated into the Web Site Control Panel is an easy–to–browse Help Center section, which offers various sources of information. You can browse through a regularly updated knowledgebase featuring web hosting account management articles and site management articles, watch our instructional video tutorials or take a glimpse at the F.A.Q. archive.