1 hour ticket response
hostonfire.com’s team of customer service technicians is focused on offering rapid answers to all your inquiries. We’ll examine your support ticket the moment it’s been delivered and will respond with a solution to your problem within less than sixty minutes after the helpdesk ticket submission. In reality, our average ticket response time is twenty minutes.
A Topflight Client Support Service
Our tech support staff representatives possess considerable experience in the Linux cloud website hosting sphere and are practiced enough to come up with a rapid solution to your problem. If, however, the case at hand is not within the competence of a customer service technician, the client support ticket will be forwarded to a developer or sysadmin for further assistance.
An Easy–to–Browse Help Center Section
Integrated into the Web Site Control Panel is an easy–to–browse Help Center section, which offers various sources of information. You can browse through a regularly updated knowledgebase featuring web hosting account management articles and site management articles, watch our instructional video tutorials or take a glimpse at the F.A.Q. archive.