Technical Support Channels
A 60–Minute Response Guarantee
All your assistance requests will be replied to within maximum one hour after the trouble ticket or email is submitted. If your issue needs additional assistance from a server administrator, we’ll direct the support ticket or the e–mail to the person in charge then leave a comment to let you know that more time will be required for discovering the best solution. Furthermore if you take advantage of the Optional Managed Services package, all of the tasks included there will be carried out whenever you wish.
A Premium–Quality Customer Support Service
Our client support staff will be available to you round–the–clock should you need assistance while working with the Web Site Control Panel or with any of the apps that we install on your behalf on the dedicated server. What is more if you require help handling the daily administration tasks on your dedicated web hosting server, you can check out our Optional Managed Services package, that includes backup hard disk drive space, weekly Operating System updates, troubleshooting and software installation procedures, server monitoring and restarting procedures, etcetera.
A User–Friendly Help Area
We have provided our Web Site Control Panel with a comprehensive knowledge base, which includes exhaustive explanations of its features and functionalities. In addition, we have filmed exhaustive video tutorials that will further instruct you how to carry out a particular action or solve a common problem. All the educational articles and the tutorial video clips are readily accessible from each Web Site Control Panel section via the Videos and Help buttons located in the top right corner.