Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user assistance crew is qualified to immediately deal with all Linux cloud website hosting clients’ issues and assistance requests. Via our ticketing system, it is also possible to share your question and a support crew member will get back to you in less than max 60 minutes. Actually, practice shows that the regular answer time period is Twenty minutes.

  • Top quality support service

  • A Top–quality Support Service

  • You can easlily write to us 24x7x365 with any problem you might have connected to hostonfire.com’s offerings. We now have consultants available on daily basis to provide help any time needed. You can utilize the ticketing system or drop a message any time, or pick up the telephone or use the online chat through business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • We have included a complete practical knowledge base into the Control Panel that allows you to obtain valuable step–by–step instructions anytime. Each part of the Control Panel has its own contextual help area offering a list of how–to posts. We have also made video clips to provide you with a more effective visual representation of the correct way to execute any given activity.