In case you have bought a hosting plan and you’ve got some questions connected to a given feature/function, or in case you’ve confronted some difficulty and you require help, you should be able to contact the respective customer service team. All hosting providers deploy a ticketing system regardless of whether they offer other ways of contacting them along with it or not, due to the fact that the quickest way to fix an issue most often is to open a ticket. This method of communication makes the responses sent by both sides simple to follow and permits the client support team representatives to escalate the case in the event that, for instance, a sysadmin must become involved. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you have to have no less than two different accounts to touch base with the support team and to actually manage the hosting space. Non-stop switching between the accounts could be a drag, not to mention the fact that it takes a long period of time for the vast majority of hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Cloud Website Hosting

In stark contrast to what you may find with plenty of other web hosting companies, the trouble ticket system that we’re using with our Linux cloud website hosting is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You will not need to remember different login names and passwords, as you will be able to manage your tickets and the hosting account itself from one single place. So, if you’ve got an enquiry or stumble upon a complication, you can contact our support engineers instantaneously. Our system offers an intelligent search mechanism. This means that even in case you have posted an immense number of tickets through the years, you’ll be able to track down the one that you want without any effort. In addition, you can check knowledge base guidelines for handling commonly met predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was developed with one aim in mind – that you should be able to manage everything connected with your semi-dedicated server account in one single location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got an enquiry or run into an issue, you can get in touch with our technical support engineers right away without the need to log into a different admin dashboard. You can browse your web files or check various settings within your account whilst submitting a new ticket or reading the reply to an old one. If you’ve got a myriad of tickets and you want to track down a given one, you can resort to the intelligent search option, which is available in the Help section. We guarantee that you’ll obtain a reply in no more than 60 minutes irrespective of the nature of your inquiry or problem.